Updated: February 20, 2025

We value your satisfaction and aim to facilitate hassle-free returns within our 30-day return window. Please review the following guidelines for a smooth return process:

Eligibility for Returns:

• Items must be returned within 30 days of delivery.
• Restocking fees may apply based on the condition of the returned product.

Initiating a Return:

• To begin your return process, please click here.
• If you opted for $4.98 free returns at checkout (only available for the US, Canada and US Territories), you are eligible for a pre-paid return label. Otherwise, return shipping costs will apply.

Return Shipping:

• Customers without free return coverage are responsible for return shipping costs which will be calculated during the return process.
• Refusal of package upon delivery or rerouting mid-shipment will incur return label fees.

Return Deadline:

• All returns must be shipped within 15 calendar days from receiving the return label.

Restocking Fees:

• Restocking fees are applied based on the condition of returned items:
  • Wagons/Luggage:
    • 10%: Wheels show use or packaging missing
    • 20%: Any part of the item showing scratches, scuffs, or is soiled/dirty upon return
    • 50%: Missing or damaged parts
  • Accessories:
    • 20%: Accessory shows use or packaging missing
    • 50%: Missing or damaged parts

Unacceptable Returns:

• Returns with intentional damage or not in compliance with our policy will not be refunded.
• Unauthorized returns incur a 50% fee per item deducted from the total refund.

Contact Us:

• For any inquiries or assistance, please contact our customer service team at hello@wonderfold.com

Policy Changes:

• We reserve the right to modify or update this return policy without prior notice.

We appreciate your cooperation and understanding. Thank you for choosing WonderFold.